Frequently asked questions
What products do you sell?
We offer premium smoking accessories including glass bongs, combo kits, grinders, rolling papers, hand pipes, storage boxes, and more.
Do I need an account to shop?
Creating an account is optional. It helps with faster checkout, order tracking, and access to exclusive offers, but guest checkout is also available.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and popular digital wallets like Apple Pay and Google Pay.
Do you ship internationally?
At present, we do not provide worldwide shipping. We are in the process of expanding our logistics network, and international shipping services will be introduced in the near future. Once available, shipping costs and delivery timelines will vary by region and will be clearly displayed at checkout.
What is your return policy?
Returns are accepted within 14 days for unused products in original packaging. Due to hygiene reasons, used items cannot be returned.
Do I need to be of legal age to buy?
Yes, customers must be 18+ or 21+ depending on local laws. Orders may be canceled if proof of age cannot be verified.
How can I contact support?
You can reach us at bornhighcanada@gmail.com. We usually reply within 24–48 hours.
